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Positions:

Position Summary:

The Bilingual Receptionist greets and assists patients with the appointment process, checks them in, manages the front desk, answers phones, makes appointments, confirms appointments, and manages opening and closing procedures for the medical Center. The Bilingual Receptionist assists in data entry and participates in ensuring accurate patient charts. The Receptionist assists Client Advocates with additional patient services tasks as needed and directed. She must be fluent in written and spoken Spanish and English. She will work 2 days a week in the Manassas Center and 2 days a week in the Woodbridge Center.

Skills & Qualifications:

  1. Personal relationship with Jesus Christ as Savior and Lord.
  2. Commitment to Biblical standards of personal conduct, including sexual purity.
  3. Sincere desire to reach others with the love of Jesus Christ and the Gospel message.
  4. Passion and calling for pregnancy center ministry work.
  5. Full agreement with Life First’s Mission, Statement of Faith, Statement of Principle, and policies and procedures of the clinic.
  6. Faithful attendance at and participation in a local church and personal growth through devotions and Bible study.
  7. Commitment to the Biblical standards of conflict resolution, including the ability to accept criticism and to offer rebuke with a spirit of humility.
  8. Qualities of spiritual leadership, discipleship, and ability to encourage other staff and volunteers.
  9. Demonstrated decision-making, problem-solving, planning, and implementation skills.
  10. Demonstrated maturity, stability and initiative resulting in the ability to carry out responsibilities with minimal supervision.
  11. Attention to detail and commitment to maintaining a high standard working environment that glorifies God.
  12. Successful completion of application process, if applicable.
  13. Excellent computer skills and competence in managing databases and programs.
  14. Charting data skills experience preferred.
  15. Multi-Tasking abilities and flexibility during interruptions.
  16. Self-Motivated and can work independently.
  17. Excellent communications with patients and team members orally and in writing.
  18. Ability to organize and maintain office and desk area.
  19. Able to handle stress well and confront a variety of problems throughout the day.
  20. Commitment to confidentiality of patients, complying with HIPAA Privacy Protocols.
  21. People skills including social graces, communication, language, and friendliness.
  22. Excellent administrative and organizational skills.
  23. Highly professional and maintains office professionalism/best practices at all times.
  24. Works well within a team environment.
  25. Ability and confidence to master phone protocols in order to effectively schedule patients, and conversing and making appointments for patients considering abortion.

Front Desk/Patient Duties

  • Opens and closes the Center following daily procedures.
  • Greets patients and visitors as they arrive.
  • Provides translation for Spanish speaking patient visits.
  • Primary person to answer patient phone calls.
  • Administering proper paperwork for patients upon arrival.
  • Manage and respond to messaging systems as well as text messaging for responding and making appointments.
  • Updating and communicating daily schedule and maintain appointments on computer in a timely manner.
  • Welcome walk-in patients and provide initial assessment, consulting proper staff in order to schedule appropriately.
  • Assist in managing patient database and maintaining patient files.
  • Inform leadership immediately regarding unusual behavior, ill or distraught patients as necessary.
  • Maintains reception in orderly condition.
  • Makes certain the needs of patients are met as they wait for an advocate or medical staff member.
  • Follows emergency policy and procedures regarding emergency situations.
  • Follows all HIPPA laws and procedures based on best practices, maintaining confidentiality of patients.
  • Participates in staff meetings.
  • Assists Client Advocates as directed in a time of need.
  • Assists team members with projects as directed and needed when time permits.

Public Relations

  • Participate in annual fundraising events.
  • Staff occasional client-focused community events.

Training

  • Participate in Volunteer In-service and all other trainings as required

Reporting and Supervision

  • The Bilingual Receptionist reports to the Center Director. Evaluation at 90 days and annually after that.

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General Description

Staff Client Advocates assist the Center Director in the day-to-day operations of the pregnancy medical centers (First Care Women’s Health) of Life First. Client Advocates serve as lay counselors for First Care Women’s Heath (First Care’s) clients, provide additional practical community resources for her, and share the Gospel of Jesus Christ.

Reporting and Supervision

The Client Advocate reports to the Center Director. In the absence of her Center Director, she may get guidance from the Center Director at the other Center, or the Nurse Manager.

General Qualifications

  1. Personal relationship with Jesus Christ as Savior and Lord.
  2. Commitment to Biblical standards of personal conduct, including sexual purity.
  3. Sincere desire to reach others with the love of Jesus Christ and the Gospel message.
  4. Faithful attendance at and participation in a local church and personal growth through devotions and Bible study.
  5. Personal pro-life stand that affirms the necessity of protecting all human life from the moment of conception, even in the hard cases.
  6. Agreement with and commitment to abide by the Core Documents of Care Net PRCs.
  7. Spiritual and emotional maturity resulting in the ability to work well with and relate to a wide variety of individuals.
  8. Ability to maintain respectful relationships with the Board of Directors, other staff and volunteers that foster communication and teamwork.
  9. Commitment to the Biblical standards of conflict resolution, including the ability to accept criticism and to offer rebuke with a spirit of humility.
  10. Adherence to Life First’s Policies and Procedures, including confidentiality.

Job Specific Qualifications

  1. Knowledge of Scripture, especially pertaining to the sanctity of human life, salvation and forgiveness.
  2. Demonstrated ability to present Gospel and provide Scriptural-based counsel to clients.
  3. Qualities of spiritual leadership, discipleship, and ability to encourage other staff and volunteers.
  4. Strong interpersonal skills, oral and written communication skills, organizational and basic computer skills.
  5. Demonstrated decision-making, problem-solving, planning, and implementation skills.
  6. Demonstrated maturity, stability and initiative resulting in the ability to carry out responsibilities with minimal supervision.
  7. Attention to detail and commitment to maintaining a high standard working environment that glorifies God.
  8. Successful completion of application process including background check, Client Advocate Training, and Abortion Recovery Care, if applicable.

 

Major Responsibilities

  1. Provide an impeccable level of care for each client in meeting with her. This is the core responsibility of the Client Advocate. Provide documentation of each client visit in ekyros.
  2. Participate in daily prayer with staff and volunteers. Lift specific clients to the Lord, including with other team members, throughout the day.
  3. Assist Center Director in providing support and direction to center volunteers.
  4. Answer phones as part of a team, vet clients to book appropriate callers, schedule client appointments. Client Advocates are expected to be skilled at booking abortion minded callers, as well as referring out likely to carry moms.
  5. Assist Center Director in evaluating effectiveness of client services.
  6. Maintain and distribute current referral list.
  7. Encourage happy clients to provide reviews.
  8. Alert Center Director of any major issues with clients, such as potential fake clients and unusual phone calls.
  9. Chaperone ultrasounds.
  10. Oversee center operations and volunteers in the absence of the Center Director.
  11. Inform Center Director of client or volunteer needs and concerns.
  12. Assist in reviewing client files and Client Advocate notes, in coordination with the Center Director, to ensure accurate documentation of client visits.
  13. Work with Center Director to ensure that the physical needs of the center are met, coordinating with the Executive Administrator as needed for purchasing of client services and center supplies.
  14. Part of the team responsible for managing and organizing the material room. Oversee material needs donations, checking inventory, and ensuring items are new and have not been recalled.
  15. Part of the team responsible for overall tidiness, cleanliness and professionalism of the Center.

Public Relations & Marketing

  1. Participate in annual fundraising events.
  2. Staff occasional client-focused community events.

Training

  1. Participate in Volunteer In-service and all other trainings as required
  2. Assist in conducting volunteer training.

Evaluation:

The Client Advocate will receive a written and oral evaluation by the Center Director at least once each year.

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Position Summary:

The Administrative Manager is responsible for developing and overseeing the administrative office for this busy pregnancy medical center and its two locations. The Administrative Manager assists the Chief Executive Officer (CEO) with effective and efficient management of various administrative functions. Major responsibilities include managing policies/procedures, donation processing and reconciliation, various workflow/tasks and information systems.
Hours are Monday-Thursday in Manassas, VA. Must be willing to travel to Woodbridge occasionally.
Status: Salaried, Exempt (30-35 hrs/wk)

General Qualifications

  1. Personal relationship with Jesus Christ as Savior and Lord.
  2. Commitment to Biblical standards of personal conduct, including sexual purity.
  3. Sincere desire to reach others with the love of Jesus Christ and the Gospel message.
  4. Faithful attendance at and participation in a local church and personal growth through devotions and Bible study.
  5. Personal pro-life stand that affirms the necessity of protecting all human life from the moment of conception and compassion for the women and men the ministry serves.
  6. Agreement with and commitment to abide by the Core Documents of the Life First.
  7. Spiritual and emotional maturity resulting in the ability to work well with and relate to a wide variety of individuals.
  8. Ability to maintain respectful relationships with the Board of Directors, other staff and volunteers that foster communication and teamwork.
  9. Commitment to the Biblical standards of conflict resolution.
  10. Adherence to Life First’s Policies and Procedures, including confidentiality and discretion.

Job Specific Qualifications

  1. Experience in office operations in a busy setting. Ministry or non-profit experience preferred.
  2. Exceptional attention to detail with strong organizational skills. Self-motivated, dependable, responsible, and takes initiative. Performs well with little to no guidance or supervision.
  3. Ability to manage multiple activities while meeting deadlines and ensuring accuracy.
  4. Willingness to adapt to organizational change.
  5. Willingness to do what it takes to see a project or task through to completion.
  6. Excellent decision making, problem solving, process-orientation, planning and implementation skills.
  7. Strong proofreading and editing skills preferred.
  8. Ability to work in a team, fostering supportive and respectful relationships with staff, volunteers, supporters and Board of Directors.
  9. Proficient in office management functions, information systems, and related software applications.
  10. High level of MS Windows operating system, MS Office applications, and the ability to learn other applications.
  11. Demonstrate good oral/written communication skills; maintains confidentiality of sensitive information.
  12. Bachelor’s degree, or two years’ relevant experience.

Major Responsibilities

Management:

  1. Manage department’s budget execution and programming.
  2. Liaison to bookkeeper and CPA. Works with CPA for annual financial reporting compilations.
  3. Assist with developing short and long-range strategies to meet the ministry mission and goals.
  4. Evaluate and makes recommendations on insurance coverage.
  5. Support the evaluation of programs and projects regularly to ensure effectiveness, efficiency, and mission-focus.
  6. Oversee donor, church and organizational database processes.
  7. Works with entire team to ensure accountability in spending and excellent stewardship
  8. Ensure compliance with administrative and financial standards. Commitment to financial integrity and operations within ministry’s established policies.
  9. Take on special projects and other duties as assigned.

Day to Day Administrative:

  1. Process donations in donor database, enter electronic gifts and create deposit reports. Ensures accuracy and detailed focus in these functions.
  2. Manage electronic donations (cancellations, changes, declined cards) in credit card system.
  3. Manage procurement of all ministry and medical center purchases within a ministry budget. Maintain inventory of office supplies, materials, and equipment.
  4. Maintain and update policy and procedure manuals.
  5. Maintain all patient and ministry forms.
  6. Complete and file business and affiliation reports/renewals on a timely basis.
  7. Oversee compilation of reports and records for Board of Directors, auditors, affiliates and other organizations.
  8. Ensure retention and destruction of files in accordance with policy.
  9. Oversee integrity of data input into the donor database.
  10. Facilitate accurate personnel records for staff and volunteers
  11. Onboard new employees
  12. Assist in special events
  13. Attend staff meetings, events and prayer
  14. Review staff time sheets
  15. Track medical and other volunteer hours
  16. Assist with planning, coordinating, and executing fund-raising events as needed.

Information Systems:

  1. Support the operations and maintenance of all information management systems as needed (incl. procurement, installation, updates, security, phone systems, internet and back-ups). Ability to troubleshoot and/or find solutions to IT problems.
  2. Create and maintain user credentials and their appropriate control/security measures.
  3. Provide software application training as needed.

Reporting and Supervision:

The Administrative Manager reports to and is supervised by the CEO.

The Administrative Manager will receive a written and oral evaluation from the CEO at least once a year.

Revised 11/4/21

Position Summary:

The Administrative Manager is responsible for developing and overseeing the administrative office for this busy pregnancy medical center and its two locations. The Administrative Manager assists the Chief Executive Officer (CEO) with effective and efficient management of various administrative functions. Major responsibilities include managing policies/procedures, donation processing and reconciliation, various workflow/tasks and information systems.
Hours are Monday-Thursday in Manassas, VA. Must be willing to travel to Woodbridge occasionally.
Status: Salaried, Exempt (30-35 hrs/wk)

General Qualifications

  1. Personal relationship with Jesus Christ as Savior and Lord.
  2. Commitment to Biblical standards of personal conduct, including sexual purity.
  3. Sincere desire to reach others with the love of Jesus Christ and the Gospel message.
  4. Faithful attendance at and participation in a local church and personal growth through devotions and Bible study.
  5. Personal pro-life stand that affirms the necessity of protecting all human life from the moment of conception and compassion for the women and men the ministry serves.
  6. Agreement with and commitment to abide by the Core Documents of the Life First.
  7. Spiritual and emotional maturity resulting in the ability to work well with and relate to a wide variety of individuals.
  8. Ability to maintain respectful relationships with the Board of Directors, other staff and volunteers that foster communication and teamwork.
  9. Commitment to the Biblical standards of conflict resolution.
  10. Adherence to Life First’s Policies and Procedures, including confidentiality and discretion.

Job Specific Qualifications

  1. Experience in office operations in a busy setting. Ministry or non-profit experience preferred.
  2. Exceptional attention to detail with strong organizational skills. Self-motivated, dependable, responsible, and takes initiative. Performs well with little to no guidance or supervision.
  3. Ability to manage multiple activities while meeting deadlines and ensuring accuracy.
  4. Willingness to adapt to organizational change.
  5. Willingness to do what it takes to see a project or task through to completion.
  6. Excellent decision making, problem solving, process-orientation, planning and implementation skills.
  7. Strong proofreading and editing skills preferred.
  8. Ability to work in a team, fostering supportive and respectful relationships with staff, volunteers, supporters and Board of Directors.
  9. Proficient in office management functions, information systems, and related software applications.
  10. High level of MS Windows operating system, MS Office applications, and the ability to learn other applications.
  11. Demonstrate good oral/written communication skills; maintains confidentiality of sensitive information.
  12. Bachelor’s degree, or two years’ relevant experience.

Major Responsibilities

Management:

  1. Manage department’s budget execution and programming.
  2. Liaison to bookkeeper and CPA. Works with CPA for annual financial reporting compilations.
  3. Assist with developing short and long-range strategies to meet the ministry mission and goals.
  4. Evaluate and makes recommendations on insurance coverage.
  5. Support the evaluation of programs and projects regularly to ensure effectiveness, efficiency, and mission-focus.
  6. Oversee donor, church and organizational database processes.
  7. Works with entire team to ensure accountability in spending and excellent stewardship
  8. Ensure compliance with administrative and financial standards. Commitment to financial integrity and operations within ministry’s established policies.
  9. Take on special projects and other duties as assigned.

Day to Day Administrative:

  1. Process donations in donor database, enter electronic gifts and create deposit reports. Ensures accuracy and detailed focus in these functions.
  2. Manage electronic donations (cancellations, changes, declined cards) in credit card system.
  3. Manage procurement of all ministry and medical center purchases within a ministry budget. Maintain inventory of office supplies, materials, and equipment.
  4. Maintain and update policy and procedure manuals.
  5. Maintain all patient and ministry forms.
  6. Complete and file business and affiliation reports/renewals on a timely basis.
  7. Oversee compilation of reports and records for Board of Directors, auditors, affiliates and other organizations.
  8. Ensure retention and destruction of files in accordance with policy.
  9. Oversee integrity of data input into the donor database.
  10. Facilitate accurate personnel records for staff and volunteers
  11. Onboard new employees
  12. Assist in special events
  13. Attend staff meetings, events and prayer
  14. Review staff time sheets
  15. Track medical and other volunteer hours
  16. Assist with planning, coordinating, and executing fund-raising events as needed.

Information Systems:

  1. Support the operations and maintenance of all information management systems as needed (incl. procurement, installation, updates, security, phone systems, internet and back-ups). Ability to troubleshoot and/or find solutions to IT problems.
  2. Create and maintain user credentials and their appropriate control/security measures.
  3. Provide software application training as needed.

Reporting and Supervision:

The Administrative Manager reports to and is supervised by the CEO.

The Administrative Manager will receive a written and oral evaluation from the CEO at least once a year.

Revised 11/4/21

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Life First (formerly Care Net Pregnancy Resource Centers) is a 501(c)(3) nonprofit organization.

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