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Young Bilingual Woman Looking For A New Job in Woodbridge or Manassas, VA

Bilingual Patient Advocate

The Bilingual (Spanish and English) Patient Advocate works in a team environment ministering to the needs of women in the pregnancy medical centers (First Care Women’s Health) of Life First in Woodbridge and Manassas. The Bilingual Patient Advocate serves as lay counselor for First Care Women’s Heath (First Care’s) patients, provides additional practical community resources for her, and shares the Gospel of Jesus Christ.

Bilingual Patient Advocate

General Description

The Bilingual (Spanish and English) Patient Advocate works in a team environment ministering to the needs of women in the pregnancy medical centers (First Care Women’s Health) of Life First in Woodbridge and Manassas. The Bilingual Patient Advocate serves as lay counselor for First Care Women’s Heath (First Care’s) patients, provides additional practical community resources for her, and shares the Gospel of Jesus Christ. She will also answer phone calls and schedule appointments for Spanish language patients and make follow up calls. Bilingual patient advocates must be committed Christians who value the sanctity of human life and are active in a local church.

Reporting and Supervision

The Bilingual Patient Advocate reports to the Center Director. She will work four days a week between Monday-Friday,

General Qualifications:

  1. Personal relationship with Jesus Christ as Savior and Lord.
  2. Commitment to Biblical standards of personal conduct, including sexual purity.
  3. Sincere desire to reach others with the love of Jesus Christ and the Gospel message.
  4. Faithful attendance at and participation in a local church and personal growth through devotions and Bible study.
  5. Personal pro-life stand that affirms the necessity of protecting all human life from the moment of conception.
  6. Agreement with and commitment to abide by the Core Documents of Life First.
  7. Spiritual and emotional maturity resulting in the ability to work well with and relate to a wide variety of individuals.
  8. Ability to maintain respectful relationships with the Board of Directors, other staff and volunteers that foster communication and teamwork.
  9. Commitment to the Biblical standards of conflict resolution, including the ability to accept criticism and to offer rebuke with a spirit of humility.
  10. Adherence to Life First’s Policies and Procedures, including confidentiality.
    Job Specific

 

Qualifications:

  1. Knowledge of Scripture, especially pertaining to the sanctity of human life, salvation and forgiveness.
  2. Ability to present Gospel and provide Scriptural-based counsel to patients. Training is provided.
  3. Qualities of spiritual leadership, discipleship, and ability to encourage other staff and volunteers.
  4. Strong interpersonal skills, oral and written communication skills, telephone skills, organizational and basic computer skills.
  5. Demonstrated decision-making, problem-solving, planning, and implementation skills.
  6. Demonstrated maturity, stability and initiative resulting in the ability to carry out responsibilities with minimal supervision.
  7. Attention to detail and commitment to maintaining a high standard working environment that glorifies God.
  8. Fully bilingual in written and oral communications.
  9. Successful completion of application process including background check, Patient Advocate Training, and Abortion Recovery Care, if applicable.

 

Major Responsibilities:

  1. Provide an impeccable level of care for each patient in meeting with her. This is the core responsibility of all Patient Advocates. Provide documentation of each patient visit in database.
  2. Participate in daily prayer with staff and volunteers. Lift specific patients to the Lord, including with other team members, throughout the day.
  3. Work in a team environment to provide support and direction to center volunteers.
  4. Answer phones as part of a team, vet patients to book appropriate callers, schedule patient appointments.
  5. Assist Center Director in evaluating effectiveness of patient services.
  6. Maintain and distribute current referral list.
  7. Encourage happy patients to provide reviews.
  8. Alert Center Director of any major issues with patients, such as potential fake patients and unusual phone calls.
  9. Chaperone ultrasounds.
  10. Oversee center operations and volunteers in the absence of the Center Director.
  11. Inform Center Director of patient or volunteer needs and concerns.
  12. Assist in reviewing patient files and Patient Advocate notes, in coordination with the Center Director, to ensure accurate documentation of patient visits.
  13. Work with Center Director to ensure that the physical needs of the center are met, coordinating with the Executive Administrator as needed for purchasing of patient services and center supplies.
  14. Part of the team responsible for managing and organizing the material room. Oversee material needs donations, checking inventory, and ensuring items are new and have not been recalled.
  15. Part of the team responsible for overall tidiness, cleanliness and professionalism of the Center.

 

Public Relations & Marketing

  1. Participate in annual fundraising events.
  2. Staff occasional patient-focused community events.

 

Training

  1. Participate in Volunteer In-service and other trainings.
  2. Assist in conducting volunteer training.

 

Evaluation:

The Patient Advocate will receive a written and oral performance evaluation by the Center Director at least once each year.